Thank you for sharing your views about our appointment requirements. The change to a mandatory appointment system was required by the Department of State’s Office of the Inspector General to bring this post in line with world-wide practices. Embassy Bangkok was among the very last, if not the last, large post to make this change. Even if the change had not been required, providing walk in service was becoming increasingly unsatisfactory.  The number of Americans living in and visiting Thailand is much larger now than it was seventeen years ago. The demand for emergency services has increased fourfold since 1996 and the growth in regular services has paralleled that. Our staff has more than doubled in that time. Walk in customers were often waiting two or three hours and our waiting room was quite crowded at times.
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